CONFLICT RESOLUTION - SUCCESSFULLY MANAGING PEOPLE
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- Effective management requires a balancing act. To resolve conflict you have to deal with difficult people and situations. You must win their cooperation and trust and find ways to energize your employees to give their best effort.
- We will help you develop the right mix of management and communication styles to get the most from your team. You will be able to convert resistance into support
BENEFITS
- Motivate and direct the employees
- Learn how to adjust management and personal style to the needs of different situations
- Resolve conflict more effectively in a wide variety of situations
- Turn difficult people and poor performers into team players
- Win the cooperation and trust from everyone in your organisation
- Increase your confidence, leadership skills and personal and professional satisfaction in your job by managing people successfully
COURSE OVERVIEW
- Understanding your management styles
- Values & Personal Styles of your employees
- Motivating your team
- Listening, Body Language, Giving Feedback and Dealing with Difficult People
- The dimensions of conflict resolution
- Delegation – getting the best from your people
- Understanding Organizational Culture and Subculture
- Emotional Intelligence
- Leadership Skills
- Action Planning
If you would like to speak to one of our Experienced Training Advisors then call us today on 012613051 or email us at advice@macconsulting.ie
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